Frequently Asked Questions

Can a customer apply a credit?
The apply credit feature is currently not available. It is undergoing a rewrite. We will be releasing more information about this feature very soon.
Wed, 6 May, 2020 at 1:20 AM
Can I use my own Amazon S3 storage for customer file sharing?
Currently, we do not support using your own Amazon S3 storage bucket for customer files. The reason for this is the nature of S3 storage - that it is an obj...
Wed, 6 May, 2020 at 1:21 AM
Can I use QuickBooks Payments without QuickBooks Online?
Yes. You can use QuickBooks Payments without QuickBooks Online. In that case, you will be authorizing a connection to the QuickBooks Payments API, but not t...
Wed, 6 May, 2020 at 1:21 AM
Can my customers be setup for automatic payments?
Not yet. But this is a feature that is in the works.  https://gotomyaccounts.atlassian.net/browse/GTMAWEB-39
Wed, 6 May, 2020 at 1:23 AM
How does QuickBooks Online Auto-Sync?
For those customers with QuickBooks Online integration, we have an auto-sync feature that will keep your data in-sync with your QB Online account automatica...
Wed, 6 May, 2020 at 1:24 AM
How do I create a Support Ticket?
You can now create a support ticket two ways: Navigate to the create support ticket page and fill out the online form. Send an email to support@gotomyacc...
Wed, 6 May, 2020 at 1:29 AM
How do I locate my web portal URL?
If you forgot the address of your portal, you can find it by going to our Locate Portal page and enter your email address. Locate Your Portal Address
Wed, 6 May, 2020 at 1:34 AM
Can you explain all the pricing details?
A brand new pricing structure went into place on May 22, 2018. This purpose of this article is answer common questions about the new pricing schema. ...
Wed, 6 May, 2020 at 1:35 AM
What is Sandbox Mode in payment gateway settings?
When enabling "Sandbox mode" on payment method settings, you are placing the payment method in test mode. Payments will record in the portal and i...
Wed, 6 May, 2020 at 1:36 AM
What payment methods, gateways, and processors are supported?
GoToMyAccounts currently supports the following payment methods and processors: Authorize.net (Credit Card) Authorize.net (eCheck/ACH) Stripe Square ...
Wed, 6 May, 2020 at 1:42 AM