Troubleshooting

Certain billing info or account balances are not updating. What can I do?
The synchronization between QuickBooks and your online data is a complicated piece of work. This is because you can update data on both sides of the synchro...
Wed, 6 May, 2020 at 2:18 AM
How can I adjust the default number of records displayed on a page?
You can adjust the default value for the number of records to show on a page. In the top right corner of the portal screen, mouse over your profile and ...
Wed, 6 May, 2020 at 2:18 AM
How can I report a bug or feature request?
Bug reporting should be done by emailing support@gotomyaccounts.com and place the word "bug" inside the subject line. You can do the same for ...
Wed, 6 May, 2020 at 2:20 AM
How can I view system status at GoToMyAccounts?
GoToMyAccounts publishes a public systems status page at https://status.gotomyaccounts.com. If you are experiencing issues, we would encourage you to ch...
Wed, 6 May, 2020 at 2:21 AM
How to resolve stripe "Sending credit card numbers directly.." error message
If you have a Stripe account created after Oct 6, 2017, you may encounter an error message that states the following. Sending credit card numbers direct...
Wed, 6 May, 2020 at 2:23 AM
I have a user getting stuck on a blank screen or loading screen
Please review the following screencast for information about this issue (and resolution)
Wed, 6 May, 2020 at 2:23 AM
I uploaded a custom header, but the old header image displays on some pages
If you uploaded a custom header or changed your custom header image, you may still see the old image on pages. Web browsers cache some content to increase p...
Wed, 6 May, 2020 at 2:24 AM
My emails are not getting delivered. What can I do?
Email delivery from third party servers sending on behalf of a user's email address requires a few things to be done in order for delivery to be reliab...
Wed, 6 May, 2020 at 2:26 AM
Session Timeouts
For your protection and the security of your private information (as well as that of your customers), portal logins have a 20-minute session inactivity time...
Wed, 6 May, 2020 at 2:27 AM
SMTP Error: "The remote certificate is invalid according to the validation procedure."
If you receive the following smtp (email) error when sending emails, please review the following. Why are you seeing this error? What this error is saying...
Wed, 6 May, 2020 at 2:27 AM